Palomino offers returns with receipt on items in their original state (tagged, packaged, unworn, unused) within 14 days of purchase for a store-credit or exchange.

All seasonal and sale items are final sale.

Palomino Boutique currently ships across Canada using Canada Post, Purolator, and UPS. We strive to process and ship online orders within 1–3 business days of being placed.

Estimated Delivery Times
Canadian orders generally arrive within one week from the date of shipment for Standard Shipping. Expedited and Express Shipping may be available at checkout. Please note that shipping times may be affected by courier delays or unforeseen circumstances, which are beyond our control.

Shipping Rates
We offer free shipping on Canadian orders over $150. All other shipping fees are calculated at checkout based on destination and order size. The cheapest shipping rate will appear by default. Please review the shipping options available and select the best option for your order. 

Undeliverable Packages
In the event that a package is returned to Palomino Boutique by Canada Post due to an incorrect or incomplete address, or any other delivery issue, the customer will be responsible for any return shipping charges. We encourage you to double-check your shipping information before completing your order.

If you need to make changes to your shipping address before your order has shipped, please call the store as soon as possible at so we can update your shipping information.

(613) 266-2945

How Information Is Collected and Used
When you place an order with Palomino Boutique, we collect the personal information you provide during the purchase process, such as your name, address and email address. When browsing our store, we automatically receive your computer’s IP address which helps us understand the devices people use and how we can optimize your shopping experience. If you decide to opt in for email marketing, we may email you store updates, new arrivals, current promotions, and special events.

How Consent Is Provided
When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or process a return, we consider this as your consent
for us to collect and use that information for those specific purposes only.

If we require your personal information for any additional reason, such as marketing communication, we will either request your consent or provide you with an opportunity to decline.

How Consent Is Withdrawn
If you change your mind after opting in, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your personal information, at any time. To do so, please contact us at shop.palominoboutique@gmail.com

Disclosure of Information
We may disclose your personal information in the event we are required to do so by law or should you breach our Terms of Service.

Our Online Platform
Our online store is hosted by Shopify Inc., which provides the e-commerce platform to offer and sell our products.

Your data is stored securely through Shopify’s data storage systems, databases, and the Shopify
application. Shopify stores your information on secure servers protected by industry-standard
firewalls.

Payment Security
If you choose to complete your purchase using a direct payment gateway, your credit card information is processed and stored by Shopify. This data is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction details are retained only for as long as necessary to complete the purchase. Once finalized, the transaction information is securely deleted.

All direct payment gateways used by Palomino Boutique comply with PCI-DSS requirements, which are managed by the PCI Security Standards Council—a collaborative effort by major credit
card brands such as Visa, MasterCard, American Express, and Discover. These standards help ensure that your payment information is handled securely during the transaction.
For more information, you may refer to Shopify’s Terms of Service or Privacy Policy.

Third-Party Services
We may engage third-party service providers to support various aspects of our business operations. These providers will only collect, use, and disclose your personal information to the
extent necessary to perform the services they offer to us.

Please note that certain third-party providers—such as payment gateways and other payment
processors—have their own privacy policies regarding the information we are required to share
with them for your purchase-related transactions. We recommend reviewing their privacy policies
to understand how your personal data is managed.

Some third-party providers may operate in, or have facilities located in, jurisdictions different from
your own or ours. If you choose to proceed with a transaction involving such a provider, your
personal information may be subject to the laws and regulations of the jurisdiction(s) where the
provider or its facilities are located.

For instance, if you are in Canada and your transaction is processed by a payment provider
based in the United States, your personal information may be subject to U.S. laws, such as the
Patriot Act.

Please note, once you leave the Palomino Boutique website or are redirected to a third-party
website, this Privacy Policy and our Terms of Service no longer apply.

External Links
Our website may contain links that direct you to external sites. Please note that Palomino
Boutique is not responsible for the privacy practices or policies of these third-party websites. We
encourage you to review their privacy statements before providing any personal information.

Security Measures
We take your privacy seriously and follow the industry best practices to protect your personal
information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Credit card details provided to Palomino Boutique are encrypted using Secure Socket Layer
(SSL) technology and stored with AES-256 encryption. We recognize that no method of
transmission over the internet or electronic storage is entirely risk-free, we adhere to all PCI-DSS
requirements and implement additional industry-standard security measures to safeguard your
data.

Use Of Cookies
Palomino Boutique uses the following cookies to help enhance your shopping experience online.
To help in making an informed decision to accept or decline cookies, the following information
outlines our cookie use:

• _session_id: This cookie allows Shopify to store information about your session (e.g.,
  referrer, landing page).
• _shopify_visit: Used by our website provider’s internal stats tracker to record the
  number of visits.
• _shopify_uniq: Tracks the number of visits to the store by a single customer.
• cart: Stores information about the items in your shopping cart.
• _secure_session_id: A unique token, session based.
• storefront_digest: If the shop is password-protected, this cookie determines if the visitor
  has access.

Age of Consent
By using the Palomino Boutique website, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have provided
consent for any minor dependents to use this site.

Updates to Our Privacy Policy
Palomino Boutique may update this Privacy Policy on occasion and any changes will take effect
immediately upon being posted on our website. We encourage visitors to review this policy
periodically to stay informed about how we collect, use, and protect your information.
In the event of a significant update, we will clearly communicate that changes have been made. If
our business is acquired or merged with another company, your personal information may be
transferred to the new entity to ensure the efficiency of order fulfillment.

Questions and Concerns
If you would like to access, correct, amend, or delete any personal information we hold about
you, or if you have questions, concerns, or wish to share feedback, please contact Palomino
Boutique’s owner at: shop.palominoboutique@gmail.com